Tag: support

Sitecore 10.2.0 – After upgrading from Sitecore 9.0.0 databases, the Launchpad looks slight different with fresh one
patch · support · upgrade

Sitecore 10.2.0 – After upgrading from Sitecore 9.0.0 databases, the Launchpad looks slight different with fresh one

Viet Hoang1 Comment

Recently, we’ve had a chance to upgrade Sitecore XM 9.0.0 to XP 10.2.0 by following SC 10.2 upgrade guide. After upgrading databases successfully, we notice that there are differences in Sitecore Launchpad between upgraded instance and fresh instance: The following are our steps: During the troubleshooting period, we’ve created a Sitecore support ticket as well.… Continue reading Sitecore 10.2.0 – After upgrading from Sitecore 9.0.0 databases, the Launchpad looks slight different with fresh one

Sitecore 9.2 – “Value cannot be null – Parameter name: html” when inserting an external link into the text field through experience editor
support · Workaround

Sitecore 9.2 – “Value cannot be null – Parameter name: html” when inserting an external link into the text field through experience editor

Viet HoangLeave a comment

After upgrading Sitecore XM from version 8.2 Update 6 (aka 8.2.6) to version 9.2 Initial Release (aka 9.2.0), the editors / authors keep reporting that there is an error message “Value cannot be null – Parameter name: html” when inserting an external link for rich text through Sitecore experience editor. This problem is very annoying… Continue reading Sitecore 9.2 – “Value cannot be null – Parameter name: html” when inserting an external link into the text field through experience editor

Sitecore 9.0 – Extra rel=”noopener noreferrer” substring is added to the markup when clicking Accept in Rich Text Editor
patch

Sitecore 9.0 – Extra rel=”noopener noreferrer” substring is added to the markup when clicking Accept in Rich Text Editor

Viet HoangLeave a comment

The editors keep reporting that there is an unexpected phrase rel=”noopener noreferrer” being added to the content after clicking Accept button of Rich Text Editor in Sitecore XP 9.0 Initial Release (aka Sitecore XP 9.0.0), something like the following one: Asking our best friend Google, she replies that it should be a Sitecore bug. Personally,… Continue reading Sitecore 9.0 – Extra rel=”noopener noreferrer” substring is added to the markup when clicking Accept in Rich Text Editor

Sitecore 9.0 – Incorrect validation for media items that do not have marketing assets
patch

Sitecore 9.0 – Incorrect validation for media items that do not have marketing assets

Viet HoangLeave a comment

Such a lovely day! We find out a Sitecore bug when migrating the content from a Sitecore 7.2 instance to a fresh Sitecore 9.0 Initial Release instance by installing Sitecore packages via Installation Wizard. From the beginning, we can install the Sitecore packages smoothly. However, there is a Sitecore package produces the following error: Let’s… Continue reading Sitecore 9.0 – Incorrect validation for media items that do not have marketing assets

Sitecore 8.1 Update 2 – Why are our docx files corrupted?
support

Sitecore 8.1 Update 2 – Why are our docx files corrupted?

Viet Hoang1 Comment

We have a Sitecore 8.1 Update 2 (aka Sitecore XP 8.1.2) project on the table. Normally, there should be no problem by uploading and then downloading any files via Sitecore User Interface. However, on a very beautiful day, we find out that there is something wrong with docx file: we can upload it successfully and… Continue reading Sitecore 8.1 Update 2 – Why are our docx files corrupted?