Category: support

Sitecore 10.2.0 – After upgrading from Sitecore 9.0.0 databases, the Launchpad looks slight different with fresh one
patch · support · upgrade

Sitecore 10.2.0 – After upgrading from Sitecore 9.0.0 databases, the Launchpad looks slight different with fresh one

Viet Hoang1 Comment

Recently, we’ve had a chance to upgrade Sitecore XM 9.0.0 to XP 10.2.0 by following SC 10.2 upgrade guide. After upgrading databases successfully, we notice that there are differences in Sitecore Launchpad between upgraded instance and fresh instance: The following are our steps: During the troubleshooting period, we’ve created a Sitecore support ticket as well.… Continue reading Sitecore 10.2.0 – After upgrading from Sitecore 9.0.0 databases, the Launchpad looks slight different with fresh one

Sitecore 9.2 – “Value cannot be null – Parameter name: html” when inserting an external link into the text field through experience editor
support · Workaround

Sitecore 9.2 – “Value cannot be null – Parameter name: html” when inserting an external link into the text field through experience editor

Viet HoangLeave a comment

After upgrading Sitecore XM from version 8.2 Update 6 (aka 8.2.6) to version 9.2 Initial Release (aka 9.2.0), the editors / authors keep reporting that there is an error message “Value cannot be null – Parameter name: html” when inserting an external link for rich text through Sitecore experience editor. This problem is very annoying… Continue reading Sitecore 9.2 – “Value cannot be null – Parameter name: html” when inserting an external link into the text field through experience editor

Sitecore 8.1 Update 2 – Why are our docx files corrupted?
support

Sitecore 8.1 Update 2 – Why are our docx files corrupted?

Viet Hoang1 Comment

We have a Sitecore 8.1 Update 2 (aka Sitecore XP 8.1.2) project on the table. Normally, there should be no problem by uploading and then downloading any files via Sitecore User Interface. However, on a very beautiful day, we find out that there is something wrong with docx file: we can upload it successfully and… Continue reading Sitecore 8.1 Update 2 – Why are our docx files corrupted?